All customers participating in the tour must have a passport and identification document when leaving the country.

DEPOSIT 50% TOUR PRICE WHEN SIGNING UP. PAY THE REMAINING AMOUNT 10 DAYS BEFORE START DATE.
* In case of tour cancellation: (Tour cancellation time is calculated by working days, excluding Saturday, Sunday and public holidays and New Year)
- After the deposit, if you cancel the tour, the company will not refund the deposit.
- If you cancel or change the tour within 20 - 29 working days before the departure date, please pay the fee of: 70% of the tour price
- If you cancel or change the tour within 10 - 19 working days before the departure date, please pay the fee of: 90% of the tour price
- If you cancel or change the tour 9 working days before the departure date, please pay the fee of: 100% of the tour value.
* Note:
- In case there is a suspected case of Covid-19 infection or infection in the group, customers comply with the regulations on isolation and treatment in the host country and are responsible for coordinating with the tour agency and local medical center at the destination to carry out testing, isolation/treatment measures as prescribed.
- Your passport must be valid for more than 6 months from the date of return.
- If you are a foreigner or overseas Vietnamese, please bring all your passports (bring both passports in case you have 2 citizenships), and Vietnamese visa (attached to your passport or separate sheet) while on tour.
- Please follow according to the tour program, do not separate from the group. If there is a need to separate from the group, please notify the consultant when registering for the tour for more information and additional costs (if any).
- Customers aged 70 years or older require a health certificate to travel abroad from a doctor and must be accompanied by a relative under 60 years old (healthy). Guests over 75 years old, please pay a premium insurance (the fee varies depending on the tour).
- The program may change depending on the flight situation, the hotel in at the site will be officially confirmed on the day of the group meeting, 2-3 days before the departure date. The attractions may not be in the order in the program. During the peak weeks in the site, the hotel may not be in the central area but still ensure the hotel standard according to the program.

– In case of cancellation of the tour right after registration until 10 days before the departure date, you will be subject to a 30% penalty on the travel fare.
– In case of cancellation of the tour within 5-10 days before the departure date, you will be charged 50% of the travel fare.
– In case of cancellation of the tour within 3-5 days before the departure date, you will be charged 75% of the travel fare.
– If you cancel the tour within 0 – 3 days before the departure date, you will be charged 100% of the travel fare.
Note:
– In case of tour cancellation due to objective incidents such as natural disasters, epidemics, postponement and cancellation of transportions service... Tourist will not be responsible for any additional compensation other than refund tour fee.
– Above is the maximum cancellation penalty, this cost can be reduced depending on the conditions of each service provider for Tourist.
– The tour cancellation time is calculated for working days, excluding Saturdays, Sundays and public holidays and New Year.
If the travel program is canceled or changed by either party due to a force majeure reason (fire, weather, accident, natural disaster, war, delay and cancellation of the public transport plus…), the two parties will not bear any obligation to compensate for the loss that has occurred and not bear any liability. However, each party is responsible for trying its best to help the aggrieved party to minimize losses caused by force majeure.

- Children under 2 years old : 30% of adult price (baby sharing bed with parents).
- Children from 2 to under 12 years old: 90% of adult price (kid sharing bed with parents) / 100% of adult price (kid has their own bed).
- Children from 12 years old and up: 100% of the adult price.